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Privacy Policy

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Effective Date: [Date: 10/10/2025]

 

1. Introduction

 

This Privacy Policy explains what personal data is collected when you use our website cmev.co.uk, how we use this data, and your rights in relation to it.

Chargemaster EV Ltd (referred to as "we," "us," or "our") is the Data Controller responsible for your personal data.

 

2. The Data We Collect

 

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

Type of DataWhat it IncludesHow We Collect It

Identity DataFirst name, last name, job title [if applicable]When you fill out a form, register an account, or contact us.

Contact DataEmail address, telephone number, billing and/or delivery addressWhen you make an enquiry or purchase a service/product.

Transaction DataDetails about payments to and from you, and other details of products/services you have purchased from us.Through our payment processor (who handles the actual payment securely).

Technical DataInternet Protocol (IP) address, browser type and version, time zone setting, operating system and platform, and other technology on the devices you use to access this website.Automatically collected as you interact with our website (via cookies and server logs).

Marketing and Communications DataYour preferences in receiving marketing from us and your communication preferences.When you subscribe to our newsletter or change your preferences.

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3. How We Use Your Data and Our Lawful Basis

 

We will only use your personal data when the law allows us to. We must have a lawful basis for processing your data under UK GDPR.

Purpose for ProcessingType of Data UsedLawful Basis

To process and deliver your order/serviceIdentity, Contact, TransactionNecessary for performance of a contract with you.

To manage our relationship with you (e.g., notifying you about changes to our terms or privacy policy)Identity, Contact, MarketingNecessary to comply with a legal obligation.

To administer and protect our business and website (e.g., for security and system maintenance)TechnicalNecessary for our legitimate interests (for running our business, network security, and preventing fraud).

To send you marketing communications about our products or servicesIdentity, Contact, MarketingConsent (if you opted-in) or legitimate interests (if you are an existing customer and we use the 'soft opt-in' for similar products).

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4. Disclosures of Your Personal Data

 

We may share your personal data with the parties set out below for the purposes described in Section 3:

  • Service Providers who provide IT and system administration services (e.g., website hosting).

  • Professional advisers including lawyers, bankers, auditors, and insurers.

  • HM Revenue & Customs, regulators, and other authorities who require reporting of processing activities in certain circumstances.

  • [Add any specific third parties, e.g., Google Analytics, Mailchimp, your Payment Processor, etc.]

We require all third parties to respect the security of your personal data and treat it in accordance with the law.

 

5. Data Security

 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We also limit access to your personal data to employees, agents, contractors, and other third parties who have a business need to know.

 

6. Data Retention (How Long We Keep Your Data)

 

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Generally, we will keep customer data for [e.g., 6 years] after a transaction to meet tax, legal, and warranty obligations.

 

7. Your Legal Rights

 

Under UK data protection law, you have rights, including:

  • Your right of access - You have the right to ask us for copies of your personal data.

  • Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate or incomplete.

  • Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

  • Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing.

  • Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

  • Your right to withdraw consent - Where we are relying on consent to process your personal data, you have the right to withdraw that consent at any time.

If you wish to exercise any of these rights, please contact us using the details in Section 1.

 

8. How to Complain

 

If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details in Section 1.

You can also complain to the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues:

 

9. Changes to This Privacy Policy

 

We keep our Privacy Policy under regular review. This version was last updated on Date: 10/10/2025. We will notify you of any significant changes.

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